Welcome to the Frequently Asked Questions (FAQ) page.

If you find that your question is not answered, please email us at or call us at 623-594-4832 from 8:00 AM to 6:00 PM MST, Monday through Friday.

Who does a patient contact if they need assistance with their bill?

The patient calls our phone number, which is always answered by an account representative. Questions are answered courteously, and all efforts are made to expedite a settlement. Patient support is never compromised.

Is Providers' Choice Medical Billing HIPAA compliant?
Yes. Medicine and record keeping are complicated. More and more patient information is compiled and shared electronically.

Providers' Choice Medical Billing upholds the highest standards and complies with HIPAA privacy and security regulations.

Providers' Choice Medical Billing is compliant but the big question is your office ready? Your practice needs to be ready to implement the privacy regulations, since April 2004.

What Medical Specialties do you service?

PCMBs staff has 30 years of multi-specialty coding, billing and reimbursement experience, we have “hands on experience in a variety of specialties:

  • Physical, Occupational and Speech Therapy
  • Podiatry
  • Family Practice
  • OB/GYN
  • Oncology
  • Cardiology
  • Pediatrics
  • Neonatology
  • Pain Management
  • Chiropractic
  • Nursing Facilities
  • Outpatient hospital departments
  • Surgical specialties from General surgery to Neurological surgery

When is the Practice Management System available?

The system is available during most business hours. From 2:00 AM to 11:00 PM EST. The small 3 hour gap is to do backup and maintenance. So you could say the system is available 21/7.

Why don't you charge a fixed fee per claim?

We charge on a percentage basis so we have an incentive to maximize your reimbursements. Some companies also offer a secondary fee for those claims that require follow-up. This almost creates an incentive not to get it processed in the first place. We have taken over some of our practices from other billing companies that charge fixed fees.

Are you a collection agency?

No, we aren't. We try to minimize the percent of your claims that get to be over 90 days. You'll find you have only a small need for a collection agency. Over 90 days receivables for most of our accounts is under 5 percent.